Ensuring Satisfaction, Retention, and Growth.
As our Client Success Manager, you are responsible for guiding projects to successful completion by coordinating people, processes, and communication. You will serve as the primary point of contact for clients, ensuring expectations are met, timelines are maintained, and deliverables align with desired outcomes. By overseeing project organization and fostering strong relationships, you create a seamless experience that keeps both clients and internal teams aligned, supported, and set up for success.
WHAT SUCCESS LOOKS LIKE
Client Retention
95%+ of clients renew or expand their partnership based on strong relationships, measurable results, and proactive support.
Project Oversight
All campaigns and deliverables stay on track, deadlines met, revisions managed smoothly, and client goals consistently exceeded.
Strategic Communication
Client check-ins happen before clients ask. Monthly recaps, quarterly growth reports, and solution-driven updates demonstrate leadership and clarity.
Cross-Team Collaboration
Designers, copywriters, and developers stay aligned through clear briefs and seamless feedback loops – resulting in fewer revisions and stronger creative.
Client Growth
Actively identifies upsell or cross-sell opportunities that align with client goals, helping accounts grow 20%-30% year over year.
Our Core Values
Solution Oriented
Instead of focusing on problems, direct your energy toward finding effective and innovative solutions
Team Player
We believe in the power of collaboration. By supporting one another and sharing our strengths, we achieve our goals together.
Thrives on Feedback
By embracing constructive criticism and diverse perspectives, we ensure that our work consistently exceeds expectations.
Committed to Excellence
We strive for exceptional quality and continuous improvement, ensuring that every task, project, and interaction is carried out with utmost care and professionalism.
Skills
- Ability to Thrive in a Fast Pace Environment
- Prioritize and Meet Deadlines
- Strong Organizational Skills
- Excellent Multi-Tasking Abilities
- Ability to work independently and stay motivated
- Strong self-discipline and time-management skills
Home Office Requirements
- Reliable high-speed internet connection.
- Quiet, dedicated workspace free from distractions.
Requirements
- 1 to 2 Years of Experience
- Excellent Communication Skills
- Team Player & Self Starter
- Problem-Solving Mentality
- Flexibility to attend virtual meetings in various time zones.
Proficiency
- Proficiency with Google Workspace
- Proficiency in communication tools like Slack and Email
- Familiarity with remote collaboration software and project management tools