Operations Manager Job at Don Creative Group

Ensuring Organization, Efficiency, and Smooth Operations

As our Operations Manager, you are the backbone of our organization, ensuring that all business operations run smoothly and efficiently. Your role involves coordinating with various departments to streamline processes, manage resources effectively, and maintain high productivity standards. You will be responsible for overseeing day-to-day operations, problem-solving on the fly, and ensuring that projects are completed on time and within budget. Your leadership and attention to detail will help foster a collaborative environment that drives continuous improvement and operational excellence.

Fueled by Creativity and Caffeine

WHAT SUCCESS LOOKS LIKE

Operational Excellence

Day-to-day agency operations run smoothly – systems, processes, and workflows are streamlined for clarity, consistency, and productivity.

Team Empowerment

Creates an environment where every team member understands their role, feels supported, and has the tools needed to perform at their best.

Process Optimization

Implements and refines standard operating procedures that improve efficiency and reduce project turnaround time by 15–20%.

Resource Management

Allocates team bandwidth effectively – balancing workloads, monitoring capacity, and anticipating hiring or outsourcing needs.

Strategic Oversight

Collaborates with leadership to set quarterly goals, track KPIs, and ensure operational performance aligns with the agency’s growth objectives.

Operator’s Responsibilities

Team KPI Monitoring

Tracking the performance of both internal teams and client projects. They will use metrics and KPIs to assess productivity, identify bottlenecks, and recommend improvements.

Resource Allocation

Managing resources, including staff, technology, and budgets. They will ensure that resources are allocated effectively to meet client deadlines, support new business initiatives, and maintain overall productivity.

Process Improvement

Continuously analyzing and improving company processes. They will identify inefficiencies, propose solutions, and implement improvements that enhance productivity and streamline operations across the organization.

Project Management

Overseeing company projects from inception to completion. They will ensure that projects are delivered on time, within scope, and within budget, coordinating with various stakeholders to keep everything on track.

Training and Development

Overseeing employee training and development programs. They will ensure that all employees receive the necessary training to perform their roles effectively and that ongoing development opportunities are available to support career growth.

Risk Management

Identifying potential risks that could impact the company’s operations, reputation, or financial stability. This involves conducting regular risk assessments, analyzing both internal and external factors, and staying informed about industry trends, regulatory changes, and market conditions that could present new risks.

Team Coordination

Coordinating with various departments to ensure smooth operations. They will facilitate communication between teams, resolve inter-departmental issues, and ensure that all teams are aligned with the company’s goals and objectives.

Performance Tracking and Reporting

Tracking and analyzing the agency's performance metrics, including project timelines, resource utilization, and financial performance. They will prepare regular reports for senior management, highlighting successes and identifying areas for improvement.

Operations Manager