Ensuring Satisfaction, Retention, and Growth.
As our Junior Client Success Manager, you are responsible for coordinating people and processes to ensure our projects are delivered on time and achieve the desired outcomes. You serve as the central point of contact for all aspects related to a project's organization and timeline.
WHAT SUCCESS LOOKS LIKE
Client Satisfaction
90%+ happy-client ratings.
On-Time Projects
95% of deliverables hit deadlines.
Proactive Communication
Client emails answered within 24 business hours + weekly updates sent without prompting.
Smooth Teamwork
Issues flagged early, not after a deadline passes.
Our Core Values
Solution Oriented
Instead of focusing on problems, direct your energy toward finding effective and innovative solutions
Team Player
We believe in the power of collaboration. By supporting one another and sharing our strengths, we achieve our goals together.
Thrives on Feedback
By embracing constructive criticism and diverse perspectives, we ensure that our work consistently exceeds expectations.
Committed to Excellence
We strive for exceptional quality and continuous improvement, ensuring that every task, project, and interaction is carried out with utmost care and professionalism.
Skills
- Ability to Thrive in a Fast Pace Environment
- Prioritize and Meet Deadlines
- Strong Organizational Skills
- Excellent Multi-Tasking Abilities
- Ability to work independently and stay motivated
- Strong self-discipline and time-management skills
Home Office Requirements
- Reliable high-speed internet connection.
- Quiet, dedicated workspace free from distractions.
Requirements
- 1 to 2 Years of Experience
- Excellent Communication Skills
- Team Player & Self Starter
- Problem-Solving Mentality
- Flexibility to attend virtual meetings in various time zones.
Proficiency
- Proficiency with Google Workspace
- Proficiency in communication tools like Slack and Email
- Familiarity with remote collaboration software and project management tools